1. Information We Collect

Personal Information: We may collect personal information that you provide to us, such as your name, email address, phone number, and payment information.

Cryptocurrency Information: To assist with recovery services, we may collect details about your cryptocurrency wallets, transaction IDs, wallet addresses, and other relevant data.

Technical Information: We collect technical information such as IP addresses, browser type, operating system, and access times to enhance our services and ensure security.

Communication Data: We may collect information from your communications with us, including emails, phone calls, and messages, to provide and improve our services.

2. How We Use Your Information

Service Provision: We use your information to deliver our recovery services, including assessing your case, developing recovery plans, and executing recovery processes.

Customer Support: We use your information to provide customer support, respond to inquiries, and resolve any issues you may encounter.

Security: We use your information to detect, prevent, and respond to security incidents, fraud, and unauthorized activities.

Improvement of Services: We may use your information to analyze and improve our services, develop new features, and enhance user experience.

Compliance: We use your information to comply with legal obligations, enforce our terms of service, and protect our rights and the rights of our clients.

3. Information Sharing and Disclosure

Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as blockchain analysts, cybersecurity experts, and payment processors. These providers are obligated to protect your information and use it solely for the purposes we specify.

Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

With Your Consent: We may share your information with third parties if you provide us with your explicit consent to do so.

4. Data Security

We implement robust security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, secure storage, and access controls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

6. Your Rights

You have the right to access, correct, update, and delete your personal information. You may also have the right to restrict or object to certain data processing activities. To exercise your rights, please contact us using the information provided below.

7. International Data Transfers

As a global company, we may transfer your information to countries outside of your jurisdiction. We ensure that any such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete such information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and indicating the effective date. Your continued use of our services after the changes take effect constitutes your acceptance of the revised policy.